Refund & Dispute Policy
At Quad Publishers, we strive to ensure your complete satisfaction with our products and services. If you are not satisfied with your purchase, please review our policy below regarding refunds and disputes.
1. Refund Eligibility
We offer refunds under the following conditions:
Digital Products (eBooks, PDFs, Software, etc.):
Refund requests must be made within 7 days of purchase.
Technical issues must be verified by our support team before approval.
No refunds will be granted after the product has been downloaded or accessed.
Physical Books & Printed Materials:
Refunds or replacements are available for damaged, defective, or incorrect items.
You must notify us within 14 days of delivery and provide proof (photos/video).
Return shipping may be required (case-by-case basis).
Services (Editing, Publishing, etc.):
Refunds depend on the stage of work completed.
Partial refunds may be issued if the service has not been fully rendered.
2. Non-Refundable Items
Custom orders, personalized books, or services already completed.
Products purchased during a sale or marked “Final Sale.”
3. How to Request a Refund
Contact our support team at [support@quadpublishers.com] within the eligible timeframe.
Provide your order number, product details, and reason for the refund.
Our team will review your request and respond within 3-5 business days.
4. Dispute Resolution
If you are dissatisfied with our resolution, you may escalate the matter by:
Emailing [support@quadpublishers.com] with evidence.
Allowing 30 days for an internal investigation.
If unresolved, disputes may be mediated through third-party services (e.g., PayPal, credit card disputes).
5. Chargebacks & Fraud Prevention
Unauthorized chargebacks may result in account suspension or legal action.
We reserve the right to blacklist fraudulent buyers.
